Assistant Practice Manager – Otay Ranch

Job Purpose

· Revenue Achievement: Assist your PM in ensuring your site hits their revenue goals.

· Rebooking rate: Achieve overall rebooking rates for the site.

· Lead to Consult Completed: Nurture Leads effectively to contribute to overall Lead to Consult Completed for the site.

Duties/Responsibilities:

· Assist the Practice Manager in managing all aspects of operations, including sales, customer service, employee management, inventory management, and administrative responsibilities

· Actively play key roles and be present on the floor with employees to assist the Practice Manager in developing a high performing team, and building a strong patient base and brand awareness

· Take initiative to be the voice of on-site staff, escalate on-site issues, as well as process and performance improvement

· Hit required productivity metrics on a weekly basis through phone calls, texts, and emails.

· Achieve new patient and existing patient acquisition goals through lead nurturing and patient follow up

· Greet patients warmly and manage check-in/check-out process efficiently.

· Schedule appointments and manage booking system to maximize productivity.

· Navigate different software systems throughout the patient experience while adhering to data entry requirements

· Assist providers during treatments as needed, ensuring adherence to protocols and standards.

· Act as a point of contact in the absence of the Practice manager.

· Assist Practice Manager in overseeing interviewing and onboarding process for all Admin and Clinical roles.

· Assist Practice Manager in conducting performance evaluations and providing feedback.

· Provide direct hands-on training and educational materials to all staff.

· Ensure legal obligations are always met.

· Actively handle patient complaints and concerns in a timely manner.

· Actively participate and engage in quarterly leadership meetings / company events, outings, or trainings.

· Ensure all employees are achieving expectations on daily, weekly, monthly, and quarterly basis.

Required Skills/Abilities:

· Familiarity with company policies and legal guidelines of the field.

· Ability to learn a variety of job descriptions.

· Excellent communication and interpersonal skills.

· Outstanding organizational and leadership skills.

· Good knowledge of MS Office.

· Bilingual in English and Spanish (preferred)

Education and Experience:

· High school diploma; BS/BA in management or relevant discipline preferred.

· Experience in managing business operations and daily office flow to achieve high performance is preferred

· Experience in the medical or spa industry, luxury retail, hospitality, or similar industry

· Diploma/Certificate in first line management or relevant field preferred.

Physical Requirements:

· Must be able to lift up to 15 pounds at a time.

· Prolonged periods of sitting at a desk and working on a computer.

· Prolonged periods of standing for up to 8 hours at a time.

Travel & Schedule Required:

· Potential travel to other sites on an as-needed basis.

· Must be willing to work a flexible schedule to accomplish all major responsibilities; This includes weekdays, evenings and weekends. Specific hours will vary by location.

EEO Statement:

We are an Equal Opportunity Employer where all employment is decided on the basis of qualifications, merit, and business need. We are serious about building a team that represents a variety of backgrounds, voices, and skills. The more inclusive we are, the better our work will be.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

· 401(k) employer match

· 100% Employer-Sponsored Health Insurance Option* plus Dental, Vision, and Life.

· Employee discount

· Company-Paid Holidays and Paid Time Off

Job Type: Full-time

Pay: $25.00 – $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Chula Vista, CA 91915 (Required)

Work Location: In person